General Management

• Open F5 Distributed Cloud Console > select Administration box.

Note: Homepage is role based, and your homepage may look different due to your role customization. Select All Services drop-down menu to discover all options. Customize Settings: Administration > Personal Management > My Account > Edit work domain & skills button > Advanced box > check Work Domain boxes > Save changes button.

Note: Confirm Namespace feature is in correct namespace, drop-down selector located in upper-left corner. Not available in all services.

• Select Tenant Settings in left-menu > select Tenant Overview.

Note: If options are not showing available, select Show link in Advanced nav options visible in bottom left corner. If needed, select Hide to minimize options from Advanced nav options mode.

• Select Change Logo in Custom Logo section to load custom logo form.

• Select Upload Image, and upload image for your logo.

Note: Ensure that the image complies with the requirement displayed on the form.

• Select Save.

• Select Setup Expiration Preferences in Credential Expiry Policy section to load the expiry configuration form.

• Enter maximum expiry duration in number of days for your API certificate, kubeconfig, and API token in boxes.

• Select Save.

Note: The default expiry is 90 days. See Credentials guide for information on how to create credentials.

• Select Setup Policies in Tenant Configuration section to load tenant policy configuration form.

• Enter Display Name for your tenant in the basic configuration section.

Note: This name gets displayed in the tenant login screen.

• Enter value in Brute Force Detection Settings box in Max Login Failures box.

Note: When the number of login failures reaches the set limit, user is temporarily locked for a maximum duration of 15 minutes.

• In Password Policy section:

  • Min Number Of Digits: Enter value in box to specify minimum number of required digits in password.

  • Min Number Of Lowercase Characters: Enter value in box to specify minimum number of lower case characters in the password.

  • Min Number Of Uppercase Characters: Enter value in box to specify minimum number of upper case characters in the password.

  • Min Number Of Special Characters: Enter value in box to specify minimum number of special characters in the password.

  Note: Special characters are characters such as ?!#%$.

  • Check Not Username box to ensure password is not the same as username.

  • Expire Password: Enter value to set a password expiry time period.

  • Not Recently Used: Enter value to restrict the user from using a number of previously used passwords when changing password.

  • Minimum Length: Enter value to specify minimum length for the password length (string).

• Select Save and Exit button.

Allowing F5 support access, adding read write access to all namespaces, within customer tenants results in faster resolution times as the support team can access configurations, directly observe the issue, identify the cause, and troubleshoot issues more efficiently. Granting access leads to faster resolution times.

• Select Administration box in F5 Distributed Cloud home page.

• Select Tenant Overview in Tenant Settings section.

• Select Manage Access button in Support Access section.

• Select Access Level drop-down menu.

• Read Only All: Allows support personnel to view, but not modify, all namespaces in customer tenant.

• Read Write All (default setting): Allows support personnel to view and modify all namespaces in customer tenant.

• Read Write Specific Namespaces: Allows support personnel to view and modify specific namespaces in customer tenant.

  • Select Namespaces drop-down menu.

  • Select + Add Item button to add additional Namespaces options.

• Check Pause Access if needed.

Note: Allows for temporary suspension of support access to a customer tenant.

• Select Save and Exit button.

In case you wish to delete the tenant, do the following:

• Select Request Deletion on the Tenant Information section to load the tenant deletion request form.

• Select an option from the drop-down list for the Please choose a reason for tenant deletion box.

• Optionally, enter additional feedback in the Please provide additional feedback below (optional) box.

• Type Delete in the Please type 'Delete' for confirmation field, and select Request tenant deletion and log out button.

• Open F5® Distributed Cloud Console > select Administration box.

• Select Personal Management in left-menu > select My Account.

• Select on the camera icon displayed under the Personal Settings section.

• Select Upload Image to upload image for your profile.

Note: Ensure that the image complies with the requirement displayed on the form.

• Select Save button.

• Select Enable two-factor authentication in the Two-factor authentication section. Wait for the display to indicate that it is Enabling.

Note: You can use FREEOTP, Google Authenticator, or your prefered application for two-factor authentication.

• Log out and log in to Set up two-factor authentication.

  • Install FreeOTP or Google Authenticator applications on your mobile and scan the barcode.

  • Enter one-time code in box.

  • Select Submit button.

Note: You can use the Disable two-factor authentication option in the Two-factor authentication section to disable the authentication anytime.

• Select Change Password in the Password section to update your password.

• This will result in an email to the email address associated with the tenant.

• Follow the instructions in the email to update your password.

• Select Manage Notification Preferences in Notification Preferences section.

• Specify notifications you prefer to receive.

• Open Administration box in Home page.

Note: If you do not see it in the common services, search for it using the search on the top of the Home page.

• Select Requests in Support section.

• Select + Add Request. This opens a new support request form.

• Select Service drop-down menu.

Note: Select service you are requesting, Example: Web App & API Protection.

• Select Type drop-down menu.

  • Account Support

  • Technical Support

  • Incident Support

• Select Other in Topic drop-down menu.

• Select Priority.

  • Normal, High, or Urgent options.

• Enter subject in Please provide a subject for your issue box.

• Enter details in Please explain the issue below box.

• Specify Access Restrictions:

  • IP

  • ASN

  • Region

• Select Submit Request button.

Note: Restrictions will be provisioned by support team.

• Select ID in Requests.

• Verify or update request.