Public IP Addresses


This document provides instructions on how to set up a Public IP Address in your F5® Distributed Cloud Services. For information on Public IPs, see Public IP.


The following prerequisites apply:

Note: If you do not have an account, see Create an Account.

  • Email


Perform the following steps in F5® Distributed Cloud Console to set up a Public IP Address:

Public IP Address

Public IP can be viewed and managed in multiple services: Cloud and Edge Sites, Load Balancers, Web App & API Protection, Administration, and Shared Configuration.

This example shows Public IP setup in Load Balancers.

Step 1: Log into F5® Distributed Cloud Console to request your Public IP Address.
  • Open F5® Distributed Cloud Console homepage, select Load Balancers box.

Note: Homepage is role based, and your homepage may look different due to your role customization. Select All Services drop-down menu to discover all options. Customize Settings: Administration > Personal Management > My Account > Edit work domain & skills button > Advanced box > check Work Domain boxes > Save changes button.

Figure: Homepage

Note: Confirm Namespace feature is in correct namespace, drop-down selector located in upper-left corner. Not available in all services.

  • Select Manage in left column menu > select Public IP Addresses.

Note: If options are not showing available, select Show link in Advanced nav options visible in bottom left corner. If needed, select Hide to minimize options from Advanced nav options mode.

Figure: Open Public IP Address

  • Select Add Public IP button, or Request Public IP button to create Public IP Address.

Note: If you have an existing IP address the Add Public IP button will not be available. Select + Request Public IP, located in the top-left under Public IP Addresses and the contact support window will pop-up.

Figure: Add Public IP Address Button

Step 2: Fill out Contact Support Form to submit Public IP Address request.
  • In Contact Support pop-up window, open Type drop-down menu, select Request.

  • Open Topic drop-down menu, select Public IP (Anycast).

  • Open Priority drop-down menu, select High (issue affects my day-to-day work).

  • Select via Phone icon to contact F5 support with questions.

Figure: Request Public IP Address - Contact Support

Note: Short subject and Tell us your problem boxes pop-up after selecting Priority.

  • Type a Short subject in Please choose a subject for your issue: box.

Note: For example, Public IP Address Request for Bob.

  • Type request in Please explain the problem below: box.

Note: Tell us your problem example Requesting Public IP Address for....

  • Use Add attachments link if needed.

Note: JPG, PNG, or text files, no larger than 5 MB for attachments.

  • Select Submit Request button, located in lower-right corner, to request Public IP Address.

  • Call support option available. To resolve any issues, contact F5 Support via phone, select option 7.
Step 3: Verify Public IP request is created.
  • Select Support icon in upper-right corner.

  • Select Track Requests option, in pop-up window to open Requests page.

Figure: Track Requests

  • Confirm Subject, Public IP Address Request, and date Created match your request.

Note: A unique ID should be assigned to your request ex. 210967.

Step 4: Confirm request email received.
  • Open email, verify F5 request email received.

Note: Support staff may have questions in request process.

  • Wait to be assigned Public IP Address by F5 Support staff.

Note: Wait times vary, allow 24 hours.

Note: Your request confirmation email will be from Zendesk, titled Request Received: Public IP Address Request.

Step 5: Verify Public IP Address Added.
  • Open Public IP Addresses in Manage in Load Balancers page.

  • Verify IP address is granted, and showing under Name and Namespace.

Figure: Public IP Address

  • To open JSON script, select > for Public IP Address entry to view details in JSON format.

Figure: Public IP Address JSON

Note: Contact F5 Support via phone to resolve any issues.