Public IP Addresses

• Open F5® Distributed Cloud Console homepage, select Multi-Cloud App Connect box.

Note: Homepage is role based, and your homepage may look different due to your role customization. Select All Services drop-down menu to discover all options. Customize Settings: Administration > Personal Management > My Account > Edit work domain & skills button > Advanced box > check Work Domain boxes > Save changes button.

Note: Confirm Namespace feature is in correct namespace, drop-down selector located in upper-left corner. Not available in all services.

• Select Manage in left column menu > select Public IP Addresses.

Note: If options are not showing available, select Show link in Advanced nav options visible in bottom left corner. If needed, select Hide to minimize options from Advanced nav options mode.

• Select Add Public IP button, or Request Public IP button to create Public IP Address.

Note: If you have an existing IP address the Add Public IP button will not be available. Select + Request Public IP, located in the top-left under Public IP Addresses and the contact support window will pop-up.

• In Contact Support pop-up window, open Type drop-down menu, select Request.

• Select Service drop-down menu.

• Select Type drop-down menu.

• Open Topic drop-down menu, select Public IP.

• Open Priority drop-down menu, select High (issue affects my day-to-day work).

• Select via Phone icon to contact F5 support with questions.

• Type a Short subject in Please provide a subject for your issue: box.

Note: For example, Public IP Address Request for Bob.

• Type request in Please explain the issue below: box.

Note: Tell us your problem example Requesting Public IP Address for....

• Use Add attachments link if needed.

Note: JPG, PNG, or text files, no larger than 5 MB for attachments.

• Select Submit Request button, located in lower-right corner, to request Public IP Address.

• Select Support icon in upper-right corner.

• Select Track Requests option, in pop-up window to open Requests page.

• Confirm Subject, Public IP Address Request, and date Created match your request.

Note: A unique ID should be assigned to your request ex. 210967.

• Open email, verify F5 request email received.

Note: Support staff may have questions in request process.

• Wait to be assigned Public IP Address by F5 Support staff.

Note: Wait times vary, allow 24 hours. Your request confirmation email will be from Zendesk, support@cloud.f5.com titled Request Received: Public IP Address Request.

• Open Public IP Addresses in Manage in Multi-Cloud App Connect page.

• Verify IP address is granted, and showing under Name and Namespace.

• To open JSON script, select > for Public IP Address entry to view details in JSON format.

Note: Contact F5 Support via phone to resolve any issues.