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ves-io-schema-customer_support-API-Create

Published April 5, 2023 | Last modified March 20, 2025

Examples of creating customer_support

Usecase:

Create customer-support-1

Request using vesctl:

vesctl configuration create customer_support -i customer_support.yaml

where file customer_support.yaml has following contents (customer_support.CreateRequest):

RequestJSON:

{
    "metadata": {
        "name": "customer-support-1",
        "namespace": "system"
    },
    "spec": {
        "type": "TYPE_INCIDENT",
        "category": "INCIDENT_SUPPORT_TOPIC_LATENCY",
        "priority": "PRIORITY_NORMAL",
        "status": "STATUS_NEW",
        "description": "test description",
        "subject": "test subject"
    }
}
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vesctl yaml response:

ResponseJSON:

{
    "metadata": {
        "name": "customer-support-1",
        "namespace": "system",
        "labels": {},
        "annotations": {},
        "description": "",
        "disable": false
    },
    "system_metadata": {
        "uid": "69fefd7d-e013-42d9-a796-256503e1e566",
        "creation_timestamp": "2025-03-11T00:55:45.450915Z",
        "deletion_timestamp": null,
        "modification_timestamp": null,
        "initializers": null,
        "finalizers": [],
        "tenant": "acmecorp",
        "creator_class": "examplesvc",
        "creator_id": "examplesvc",
        "object_index": 0,
        "owner_view": null,
        "labels": {}
    },
    "spec": {
        "type": "TYPE_INCIDENT",
        "category": "INCIDENT_SUPPORT_TOPIC_LATENCY",
        "priority": "PRIORITY_NORMAL",
        "status": "STATUS_NEW",
        "description": "test description",
        "subject": "test subject",
        "tags": [],
        "custom_fields": [],
        "via": {},
        "user": [],
        "comments": [],
        "created_at": null,
        "update_at": null,
        "tp_id": "",
        "followups": [],
        "relates_to": [],
        "escalated": false,
        "author_name": "",
        "service": "SS_UNKNOWN",
        "topic": "TOPIC_UNKNOWN",
        "product_data": "",
        "timeline": "",
        "ongoing": false
    }
}
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Request using curl:

curl -X 'POST' -d '{"metadata":{"name":"customer-support-1","namespace":"system"},"spec":{"type":"TYPE_INCIDENT","category":"INCIDENT_SUPPORT_TOPIC_LATENCY","priority":"PRIORITY_NORMAL","status":"STATUS_NEW","description":"test description","subject":"test subject"}}' -H 'Content-Type: application/json' -H 'X-Volterra-Useragent: v1/pgm=_var_folders_q2_3kp8z3zs0x5_m7pk1bgb0_ph0000gp_T_go-build436303540_b001_apidocs.test/host=MTY6VVHQPH/svc=S:examplesvc/site=mytestce01' 'https://acmecorp.console.ves.volterra.io/api/web/namespaces/system/customer_supports'
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curl response:

HTTP/1.1 200 OK
Content-Length: 1232
Content-Type: application/json
Date: Tue, 11 Mar 2025 00:55:45 GMT
Vary: Accept-Encoding
X-Volterra-Request-Fields-Deprecated: spec.category
X-Volterra-Response-Fields-Deprecated: spec.category

{
  "metadata": {
    "name": "customer-support-1",
    "namespace": "system",
    "labels": {
    },
    "annotations": {
    },
    "description": "",
    "disable": false
  },
  "system_metadata": {
    "uid": "69fefd7d-e013-42d9-a796-256503e1e566",
    "creation_timestamp": "2025-03-11T00:55:45.450915Z",
    "deletion_timestamp": null,
    "modification_timestamp": null,
    "initializers": null,
    "finalizers": [
    ],
    "tenant": "acmecorp",
    "creator_class": "examplesvc",
    "creator_id": "examplesvc",
    "object_index": 0,
    "owner_view": null,
    "labels": {
    }
  },
  "spec": {
    "type": "TYPE_INCIDENT",
    "category": "INCIDENT_SUPPORT_TOPIC_LATENCY",
    "priority": "PRIORITY_NORMAL",
    "status": "STATUS_NEW",
    "description": "test description",
    "subject": "test subject",
    "tags": [
    ],
    "custom_fields": [
    ],
    "via": {
    },
    "user": [
    ],
    "comments": [
    ],
    "created_at": null,
    "update_at": null,
    "tp_id": "",
    "followups": [
    ],
    "relates_to": [
    ],
    "escalated": false,
    "author_name": "",
    "service": "SS_UNKNOWN",
    "topic": "TOPIC_UNKNOWN",
    "product_data": "",
    "timeline": "",
    "ongoing": false
  }
}
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