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ves-io-schema-customer_support-API-Create
Published April 5, 2023 | Last modified May 30, 2025
Examples of creating customer_support
Usecase:
Create customer-support-1
Request using vesctl:
vesctl configuration create customer_support -i customer_support.yaml
where file customer_support.yaml has following contents (customer_support.CreateRequest):
RequestJSON:
{
"metadata": {
"name": "customer-support-1",
"namespace": "system"
},
"spec": {
"type": "TYPE_INCIDENT",
"category": "INCIDENT_SUPPORT_TOPIC_LATENCY",
"priority": "PRIORITY_NORMAL",
"status": "STATUS_NEW",
"description": "test description",
"subject": "test subject"
}
}
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vesctl yaml response:
ResponseJSON:
{
"metadata": {
"name": "customer-support-1",
"namespace": "system",
"labels": {},
"annotations": {},
"description": "",
"disable": false
},
"system_metadata": {
"uid": "008b517b-e7b9-4a1e-8176-3275208f60f0",
"creation_timestamp": "2025-05-30T01:20:00.721160Z",
"deletion_timestamp": null,
"modification_timestamp": null,
"initializers": null,
"finalizers": [],
"tenant": "acmecorp",
"creator_class": "examplesvc",
"creator_id": "examplesvc",
"object_index": 0,
"owner_view": null,
"labels": {}
},
"spec": {
"type": "TYPE_INCIDENT",
"category": "INCIDENT_SUPPORT_TOPIC_LATENCY",
"priority": "PRIORITY_NORMAL",
"status": "STATUS_NEW",
"description": "test description",
"subject": "test subject",
"tags": [],
"custom_fields": [],
"via": {},
"user": [],
"comments": [],
"created_at": null,
"update_at": null,
"tp_id": "",
"followups": [],
"relates_to": [],
"escalated": false,
"author_name": "",
"service": "SS_UNKNOWN",
"topic": "TOPIC_UNKNOWN",
"product_data": "",
"timeline": "",
"ongoing": false
}
}
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Request using curl:
curl -X 'POST' -d '{"metadata":{"name":"customer-support-1","namespace":"system"},"spec":{"type":"TYPE_INCIDENT","category":"INCIDENT_SUPPORT_TOPIC_LATENCY","priority":"PRIORITY_NORMAL","status":"STATUS_NEW","description":"test description","subject":"test subject"}}' -H 'Content-Type: application/json' -H 'X-Volterra-Useragent: v1/pgm=_var_folders_q2_3kp8z3zs0x5_m7pk1bgb0_ph0000gp_T_go-build1497866850_b001_apidocs.test/host=MTY6VVHQPH/svc=S:examplesvc/site=mytestce01' 'https://acmecorp.console.ves.volterra.io/api/web/namespaces/system/customer_supports'
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curl response:
HTTP/1.1 200 OK
Content-Length: 1232
Content-Type: application/json
Date: Fri, 30 May 2025 01:20:00 GMT
Vary: Accept-Encoding
X-Volterra-Request-Fields-Deprecated: spec.category
X-Volterra-Response-Fields-Deprecated: spec.category
{
"metadata": {
"name": "customer-support-1",
"namespace": "system",
"labels": {
},
"annotations": {
},
"description": "",
"disable": false
},
"system_metadata": {
"uid": "008b517b-e7b9-4a1e-8176-3275208f60f0",
"creation_timestamp": "2025-05-30T01:20:00.721160Z",
"deletion_timestamp": null,
"modification_timestamp": null,
"initializers": null,
"finalizers": [
],
"tenant": "acmecorp",
"creator_class": "examplesvc",
"creator_id": "examplesvc",
"object_index": 0,
"owner_view": null,
"labels": {
}
},
"spec": {
"type": "TYPE_INCIDENT",
"category": "INCIDENT_SUPPORT_TOPIC_LATENCY",
"priority": "PRIORITY_NORMAL",
"status": "STATUS_NEW",
"description": "test description",
"subject": "test subject",
"tags": [
],
"custom_fields": [
],
"via": {
},
"user": [
],
"comments": [
],
"created_at": null,
"update_at": null,
"tp_id": "",
"followups": [
],
"relates_to": [
],
"escalated": false,
"author_name": "",
"service": "SS_UNKNOWN",
"topic": "TOPIC_UNKNOWN",
"product_data": "",
"timeline": "",
"ongoing": false
}
}
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