Alerts - Email & SMS


This document provides instructions on how to configure alert notifications in F5® Distributed Cloud Services to route alert messages to your email address or to your mobile phone using SMS. For information on alerts, see Alerts.


Note: If you do not have an account, see Create an Account.

  • A valid email address or phone number.


Configuring to send alerts requires you to create alert receiver, and policy in the F5® Distributed Cloud Console.

Alerts can be created in different services and namespaces. Alert functionality is available in Cloud and Edge Sites, Load Balancers, Web App & API Protection, Distributed Apps, Audit Logs and Alerts and Shared Configuration.

This example shows alert notifications for Email and SMS setup in Shared Configuration.

Step 1: Create Alert policy.
  • Open F5® Distributed Cloud Console homepage, select Shared Configuration box.

Note: Homepage is role based, and your homepage may look different due to your role customization. Select All Services drop-down menu to discover all options. Customize Settings: Administration > Personal Management > My Account > Edit work domain & skills button > Advanced box > check Work Domain boxes > Save changes button.

Figure: Homepage

Note: Confirm Namespace feature is in correct namespace, drop-down selector located in upper-left corner. Not available in all services.

  • Select Manage in left column menu > select Alerts Management > Alert Policies.

Note: If options are not showing available, select Show link in Advanced nav options visible in bottom left corner. If needed, select Hide to minimize options from Advanced nav options mode.

  • Select Add Alert policy button.

Figure: Alert Receiver

Step 2: Configure Alert Policy.
  • Enter Name, enter Labels and Description as needed.

Note: Toggle Show Advanced Fields to show Configure Receiver Default Notification Parameters.

  • + Select Item drop-down menu in Alert Receiver Configuration box.

  • Select receiver you created in Create Alert Receiver chapter.

  • Select + Add item button in Alert Receivers page.

  • Select your receiver if available in list.

Note: + Add item button to add multiple Alert Receivers.

Figure: Alert Policy Configuration

Step 3: Start configuring Alert Receiver.
  • Enter Name, enter Labels and Description as needed.

  • Select Email or SMS in Receiver drop-down menu.

    • Enter Email address in Email box below.

    • Enter SMS number in Contact Number box below.

  • Select Continue button.

Figure: Alert Receiver Name and Receiver Type

Note: In case of phone number, enter number in ITU E.164 format 000-000-0000 (+[country-code][subscriber-number-including-area-code]).

  • Select created receiver in Alert Receivers page.

  • Select receiver button.

Step 4: Complete configuring Alert Policy.
  • Toggle Show Advanced Fields in Alert Receiver Configuration box to Configure Receiver Default Notification Parameters.

    • Select Configure link.

    • Toggle Show Advanced Fields in Notifications Parameters and Notifications Grouping and select notification intervals in boxes provided.

    Note: All fields must be in 2-digit form (60m, 60s) in Policy Rule Notification Parameters for intervals and group notifications for your policy rules to apply correctly and not error.

    • Select Apply button.

A minimum of one policy rule is populated by default with Any as match condition, and Send as Action. You can select different match conditions, and actions from the drop-down list for the Select Alerts and Action fields respectively. You can use combination of more than one policy rule. Select Add item to add more policy rules.

  • Select Configure link in Policy Rules box.

  • Select + Add Item button.

  • Select Alerts drop-down menu option.

Note: Matching Custom Criteria > Alertname Configure link > Select Matcher Type > select Apply button > select Apply button.

  • Select Action drop-down menu option.

  • Select Apply button.

  • Order rules by dragging in Policy Rules page.

Note: Select + Add Item button to add additional rules.

  • Select Apply button, order rules by dragging.

Figure: Alert Policy Created

Note: This applies the policy object to the policy set configuration and returns to the policy page.

Step 5: Complete creating Alert Policy.

Select Save and Exit to create policy.

Step 6: Verify alerts are sent.

Select Manage > Alerts Management in pop-up menu > select Alert Receivers.

Step 6.1: Verify receiver.
  • Depending on your receiver type, do one of the following:

    • Select ... > Verify Email for receiver of email type.

      • Select Send email button in confirmation box.
    • Select ... > Send Test Alert for receiver of SMS type.

      • Select Send test alert button in confirmation box.

The following is an example of verification option for receiver type email.

Figure: Alert Receiver Verification

  • Obtain verification code from verification email or SMS sent to your email address or phone number.

  • Select ... > Enter Verification Code for your receiver object.

  • Enter code in Verify receiver window.

  • Select Verify receiver button.

Note: Wait for the notification that the verification is successful.

Step 6.2: Send test alert.
  • Select ... > Send Test Alert for your receiver object.

  • Select Send test alert button in confirmation window.

  • Check your inbox, verify alert is received.

Create Active Alert Policies

Step 1: Start creating active alert policies.
  • In Cloud and Edge Sites > Select Manage.

Note: Active Alert Policies can be created and edited in Cloud and Edge Sites, Load Balancers, Web App & API Protection, and Distributed Apps services by selecting Manage > Alerts Management > + Select Active Alert Policies.

  • Select Alerts Management > select Active Alert Policies.

  • + Select Active Alert Policies.

Figure: Active Alert Policy Configuration

Step 2: Add active alert policies to the policy.
  • Select item drop-down menu to select created alert policy needed.

  • + Add Item button in Active Alert Policies pop-up window to add policy selection drop-down menus.

Figure: Active Alert Policy Configuration

Step 3: Complete creating the active alert policies.

Select Save and Exit button to complete creating the alert policy.